Axess is one of the leading international manufacturer of ticketing and access management systems. Our tailor-made hardware and software solutions are used worldwide in ski resorts & destinations, stadia & arena, fair & convention centers, leisure & attractions, and in touristic transport. Our team in 20 offices in 16 countries - from the USA to Japan - and countless international partners are looking forward to meeting you!
Axess offers diverse career opportunities in these areas:
As supporters of educational institutions, such as the Salzburg University of Applied Sciences or the Hagenberg University of Applied Sciences, we actively promote new talent. Axess also offers attractive internships that allow you to put your knowledge directly into practice.
Our headquarters at the Sony campus in Anif is a light-flooded modern glass building with a fantastic view of the Untersberg mountain. Our modern offices are equipped to the highest technical standards. Anif has excellent traffic connections via the motorway and main road. From the city of Salzburg or Hallein, Anif can be reached by bus in 15-30 minutes.
Are you looking for a new challenge or a career entry after graduation and would you like to get to know our family-like team? Then apply to Axess today!
PS: If you cannot find a suitable vacancy, show us your interest with a speculative application.
Job description: :
Axess Americas, The North American division of Team Axess, located in Salzburg Austria, is a worldwide leader of professional access control and ticketing solutions for ski areas, sports venues, amusements parks and fitness clubs, has an immediate opening for an office management position in Park, City Utah for a talented individual who is personable, well organized and highly skilled.
The selected applicant will organize, support and manage our office and warehouse. In addition to office management, this position encompasses a wide variety of tasks and will appeal to someone who likes to juggle many priorities at once in a fast-paced entrepreneurial environment.
Specific responsibilities include:
Required skills: :
Axess Americas is a leading supplier of Radio Frequency Identification (RFID) access control systems. We are looking to expand our team of RFID specialists to support customers in North and South America.
Axess Americas is headquartered in Park City, UT with a satellite office in Tyngsboro, MA.
These are year-round positions.
As member of the Axess Americas’ team, the Support Technician will work closely with Axess Americas staff, Axess Austria staff, and customers of Team Axess.
The position will be an integral part of the Axess Americas’ support division and will be responsible for answering incoming phone calls to the Axess Americas support hotline and answering helpdesk requests via email.
The Support Technician strives to provide the best possible experience for Axess Americas’ customers in need of technical support.
Support will be for Axess hardware and software systems in place at customer sites in North and South America.
Customer sites are primarily ski resorts but may include fitness clubs, recreation centers, water parks, attractions, stadiums or any other industry requiring an access control solution.
The position will use helpdesk software to track and prioritize support requests and will follow Axess Americas’ internal service level agreements (SLAs) to ensure a reasonable resolution is provided to the customer within defined SLA targets.
During normal business hours, the position will be part of a team of staff which shall take turns fielding customer support requests, scheduling system maintenance, troubleshooting Axess hardware and software, sourcing and shipping replacement parts, and providing software support for any Axess native system or Axess interface.
The position will also participate in an on-call rotation to provide weekend and after hours customer support.
Successful applicants will familiarize themselves with the different customer facing Axess applications and interfaces; both onsite (at customer locations) and hosted, in order to be able to provide support to customers who depend on these systems for revenue on.
Additionally, learning the primary modules of the Axess SmartPOS system is a requirement for this role.
The position shall continuously seek out opportunities to improve the customer experience.
This may include sourcing new technology when appropriate, periodically revisiting established processes to evaluate overall effectiveness and ease of use and/or changing product setup.
We are looking for a self-starter with a technical background who enjoys the alpine lifestyle. Occasional travel to ski resorts located in North or South America (approximately 25% of the time) may be required.
We seek bilingual (English/French and English/Spanish) candidates in both of these cities to support our growing customer base.
All applicants must have a valid passport, driver’s license, be at least an intermediate skier or snowboarder and willing to answer support requests from our customers. Ideal candidates are familiar with modern ticketing solutions, know how to provide excellent customer service and have basic IT troubleshooting skills. Axess Americas is willing to train the right individual who is looking for a long-term position in this exciting expanding field.
Other Duties as Assigned:
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Axess Americas, the responsibilities of this position may change. Candidates must be prepared to accept new responsibilities and transfer others.
Axess recognizes people as our most valuable asset. Our competitive salary and benefits package includes company paid employee medical and dental insurance, prescription drug coverage, as well as a generous PTO policy including paid sick time, paid personal time, and paid company holidays.
Axess is an Equal Opportunity Employer.