Job description:

Axess Americas, The North American division of Team Axess, located in Salzburg Austria, is a worldwide leader of professional access control and ticketing solutions for ski areas, sports venues, amusements parks and fitness clubs, has an immediate opening for an office management position in Park, City Utah for a talented individual who is personable, well organized and highly skilled.

 

Responsibilities:

The selected applicant will organize, support and manage our office and warehouse. In addition to office management, this position encompasses a wide variety of tasks and will appeal to someone who likes to juggle many priorities at once in a fast-paced entrepreneurial environment.
Specific responsibilities include:

• General office responsibilities including filing, faxing, photocopying, scanning, and processing incoming shipments.
• Initiating and maintaining project codes, generating invoices and reports from Quickbooks and managing resulting AR.
• Coordinating purchases with vendors/HQ and managing resulting AP.
• Composing, editing and formatting documents, reports and presentations with monthly deadline responsibility.
• Providing telephone coverage, assisting callers and conveying detailed messages.
• Preparing time and expense reports in accordance with company policies.
• Assisting with maintaining general office appearance.
• Coordinating project shipments. 
• Assisting colleagues and proactively seeking additional work.
• Additional responsibilities as needed.

 

Required skills:

• 3-5 years of relevant administrative and managerial experience in a professional office environment.
• Ability to work independently and meet deadlines in a fast-paced environment.
• Advanced Quickbooks skills.
• Advanced computer skills in office productivity applications-Word, Excel, PowerPoint and Outlook.
• Ability to adopt and learn company technology platforms.
• Good judgment and proven ability to effectively prioritize multiple tasks within a group environment.
• Strong initiative to seek additional tasks and follow-up on pending projects.
• Ability to accept direction and additional responsibilities from management.
• Ability to work as part of a team and convey a positive and professional attitude towards other staff members, clients and vendors.
• Strong written and verbal communication skills.
• Potential for domestic and international travel necessitates valid passport or ability to acquire passport.
• Punctuality and overtime hours required. 

Axess recognizes our people as our most valuable asset. Our competitive salary and benefits package include company paid medical and dental insurance, prescription drug coverage, paid sick/vacation time, and paid company holidays.

Team Axess is an Equal Opportunity Employer. Local applicants encouraged to apply, no relocation available. Employment contingent upon successful completion of background investigation. Qualified applicants apply with cover letter, resume and references.

 

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Responsibilities:

• Installing, configuring and maintaining computer hardware, operating systems and application software;
• Installation and commissioning of systems on site
• Troubleshooting system problems and diagnosing and solving hardware/software faults
• Talking clients through a series of actions, either face to face, via e-mail or over the telephone to help set up systems or resolve issues
• Support customers with operational questions about our systems (user support), including procedural documentation and relevant reports
• Replacing parts as required (on-site)
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Communicating customer needs and wishes to our development and engineering staff
• Providing trainings to customers as required
• Technical Support Engineers may be required to be on-call on a rotating basis throughout the year
• Regular business trips inside Japan, especially to ski resorts (mainly in winter and before/after the winter season)

 

Qualifications:

• Education/knowledge in electronics/IT
• Solid knowledge of Windows OS, basic to intermediate knowledge of networks and database systems
• Prioritizing and managing multiple open cases at one time
• Communication skills and social skills – self-management and conflict management abilities
• Ability to learn quickly and teach others
• Motivated by solving problems and helping others
• Ability to work with a geographically dispersed organization
• Excellent knowledge of Japanese (native speaker) and English language in spoken and written form
• Additional language skills (Korean, Chinese) would be appreciated
• 5 years previous working experience, preferably in a technical field
• Driver’s license

 

We offer:

• Be involved in great IT projects
• Career project in important company
• Salary will be decided upon experience and skills, commutation allowance
• Health insurance and social security 
• Annual paid vacation (starts with 15 days)
• E-Mail japan@teamaxess.com 

 

Apply now

 

Responsibilities:

Axess Americas is a leading supplier of Radio Frequency Identification (RFID) access control systems. We are looking to expand our team of RFID specialists to support customers in North and South America.
Axess Americas is headquartered in Park City, UT with a satellite office in Tyngsboro, MA.
These are year-round positions.

As member of the Axess Americas’ team, the Support Technician will work closely with Axess Americas staff, Axess Austria staff, and customers of Team Axess.
The position will be an integral part of the Axess Americas’ support division and will be responsible for answering incoming phone calls to the Axess Americas support hotline and answering helpdesk requests via email.

The Support Technician strives to provide the best possible experience for Axess Americas’ customers in need of technical support.
Support will be for Axess hardware and software systems in place at customer sites in North and South America.
Customer sites are primarily ski resorts but may include fitness clubs, recreation centers, water parks, attractions, stadiums or any other industry requiring an access control solution.
The position will use helpdesk software to track and prioritize support requests and will follow Axess Americas’ internal service level agreements (SLAs) to ensure a reasonable resolution is provided to the customer within defined SLA targets.

During normal business hours, the position will be part of a team of staff which shall take turns fielding customer support requests, scheduling system maintenance, troubleshooting Axess hardware and software, sourcing and shipping replacement parts, and providing software support for any Axess native system or Axess interface.
The position will also participate in an on-call rotation to provide weekend and after hours customer support.

Successful applicants will familiarize themselves with the different customer facing Axess applications and interfaces; both onsite (at customer locations) and hosted, in order to be able to provide support to customers who depend on these systems for revenue on.
Additionally, learning the primary modules of the Axess SmartPOS system is a requirement for this role.

The position shall continuously seek out opportunities to improve the customer experience.
This may include sourcing new technology when appropriate, periodically revisiting established processes to evaluate overall effectiveness and ease of use and/or changing product setup.

 

Qualifications:

We are looking for a self-starter with a technical background who enjoys the alpine lifestyle. Occasional travel to ski resorts located in North or South America (approximately 25% of the time) may be required.

We seek bilingual (English/French and English/Spanish) candidates in both of these cities to support our growing customer base.

All applicants must have a valid passport, driver’s license, be at least an intermediate skier or snowboarder and willing to answer support requests from our customers. Ideal candidates are familiar with modern ticketing solutions, know how to provide excellent customer service and have basic IT troubleshooting skills. Axess Americas is willing to train the right individual who is looking for a long-term position in this exciting expanding field.

Other Duties as Assigned:
This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of Axess Americas, the responsibilities of this position may change. Candidates must be prepared to accept new responsibilities and transfer others.

 

We offer:

Axess recognizes people as our most valuable asset. Our competitive salary and benefits package includes company paid employee medical and dental insurance, prescription drug coverage, as well as a generous PTO policy including paid sick time, paid personal time, and paid company holidays.

Axess is an Equal Opportunity Employer.

 

Apply now